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Frequently Asked Questions

General

  1. How does it work?

  2. Why should I use Bozowi?

  3. Is it “safe”?

 

Payments and offers

  1. How long do payments take?

  2. How can I receive my money?

  3. Do you change your offer?

  4. What if I'm not happy with an offer?

  5. I haven't been paid. What do I do?

 

Shipping

  1. How do I send my stuff to you?

  2. Are my items insured?

  3. How long does shipping take?

  4. Am I eligible for a free courier collection?

 

Miscellaneous

  1. What sort of things do you buy?

  2. What if my item isn't listed on your site?

  3. My item is broken. Will you still buy it?

 

General

1. How does it work?

It's really quite simple. You find your product in our database via the search box at the top of the page and if you're happy with what we're offering for it, you go through the checkout process and we'll send you an envelope to put your stuff in and return to us. Once we receive the item, we'll process it and send you the money!

 

2. Why should I use Bozowi?

Bozowi have been in the mobile recycling business since 1999, although originally in a business to business capacity. Since we began serving the general public, we have readjusted our entire business to focus on you and the service we provide. This has lead to some of the best prices in the industry and a smooth and pleasant process for all involved. Of course we don't expect you to just take our word for it, so why not see what our customers have been saying?

 

3. Is it “safe”?

Absolutely. Your stuff is insured during transit and becomes our responsibility as soon as it enters our offices. In terms of whether or not we're trustworthy, we'll (as always) let our legions of customers do the talking for us.

 

Payments and offers

1. How long do payments take?

The majority of our customers are paid via bank transfer the same day we receive their items, however there are some exceptions to this. If you have chosen to be paid via PayPal then please allow us an additional 24 hours to process payment. Meanwhile, those who choose to be paid via cheque should allow a reasonable period of time for it to be delivered. Whatever method you choose, we try to get your funds to you as soon as physically possible.

Just to give you an idea of how seriously we take our payments to you; in 2013 we broke our own record with a payment time of 15 minutes and 43 seconds after the item entered our warehouse.

 

2. How can I receive my money?

We offer payment via bank transfer (Faster Payments), PayPal or cheque.

 

3. Do you change your offer?

So long as the item is “as described” by yourself during the checkout process, we will honour our initial offer. However, there are times when people mistakenly give us the wrong model type for their device or just completely neglect to let us know a screen is smashed and send it to us as a “working phone”. So in short, our offer is as honest and accurate as the customer is with us.

 

4. What if I'm not happy with an offer?

Not a problem! If you're just browsing our site and don't think it's for you then we appreciate that. If we have made a new offer for your device because we found a fault or there was issues stemming from the checkout process and you're not happy with it, we can return the item to you. We're reasonable people and don't want to mess anyone around.

 

5. I haven't been paid. What do I do?

Firstly, we would hope that you'll accept our sincerest apologies and then let us know. Our customer service team will then get the issue ironed out as soon as possible.

 

Shipping

How do I send my stuff to you?

You have three options when it comes to shipping with Bozowi; On all transactions with a value of £15 or more, we dispatch a UPS courier to you. If your transaction is under £15, we can provide the courier service to you at a cost of £5.  The courier will collect your items and deliver them straight to our warehouse.

Alternatively, if you're not happy for your items to be shipped via UPS then you will have the option to provide your own courier during the checkout process.

 

Are my items insured?

Absolutely. Bozowi have an agreement in place with UPS that automatically insures all packages to the total value of the basket they were in.

 

How long does shipping take?

This is entirely down to when you are available to hand the the courier but our courier collection service usually results in next day delivery to our warehouse. Obviously, if you have choosen to use a third party courier then delivery times may vary.

 

Am I eligible for a free courier collection?

Any transaction over £15 is eligible for our courier collection service. A lot of our customers who come in just below this figure tend to send us something else (like an old iPod, for example) to take advantage of the service. If you would like more information on our courier collection services then this might be of use to you, otherwise feel free to get in touch.

 

Miscellaneous

What sort of things do you buy?

Within reason, we'll buy anything that you're looking to sell. While we do focus on electronics and their accessories, we will always consider an item. If you have something that we haven't got listed on our site then feel free to ask for a valuation.

 

What if my item isn't listed on your site?

Not a problem. Head over to our valuation page and we'll get back to you with an offer as soon as possible.

 

My item is broken. Will you still buy it?

Oh yes! In fact, it's kind of our speciality. Our engineers will work on your device to get it back into working order and then we'll find it a new home. In the rare cases where a new home cannot be found, we'll recycle it as responsibly as possible – while also following WEEE directives.

 

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